Returns Policy
This Returns Policy applies to all purchases from us unless stated otherwise.
1. Customer satisfaction is our priority
At Bell and Bliss Design, customer satisfaction is our priority.
We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Please read this Policy before purchasing so that you understand your rights and what you can expect from us if you are not happy with your purchase.
2. Australian consumer law
a) Under the Australian Consumer Law:
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
- You are entitled to choose a refund or replacement for major failures with goods.
b) We offer refunds and replacements in accordance with Australian Consumer Law.
c) The Australian Consumer Law provides a set of Consumer Guarantees that protect consumers when buying products and services.
3. Change of mind
We do not offer refunds if you change your mind or find a similar product cheaper elsewhere.
Additionally, all our items are handmade, which will cause some variations and minor imperfections in the shape, pattern and colour, but this is why handmade is impressive and unique. Therefore, exchanges or refunds will not be given if the purchaser is unhappy with the finish or design.
4. Oversell of items
On the rare occasion an item is oversold by two or more people adding it to their cart and checking out within seconds of each other, the item will oversell. If this occurs, you will be notified by email from us and provided with a refund for the item.
5. Products damaged during delivery
If a product that you order is damaged during delivery:
a) Please email us within 48 hours of delivery of items (all items are Auspost tracked).
b) Photographic evidence will need to be supplied of the items and packaging
c) If it is determined items are damaged in the post that, it is not our responsibility, and we are not required to refund for this; however, we do take this on a case-by-case basis. All orders are carefully packed, so we are confident your purchase should make a safe arrival to you.
6. Shipping costs for returns
a) If a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumers Law, we will bear any costs of shipping the said Product (the 'Returned Product') back to us, as well as any costs of shipping of any replacement product to you.
b) Responsibility for returning the product via post lies with you, Bella and Bliss Design will take care of arranging the return shipping label (printable), which will be included in your confirmation email approving your return.
7. Response time
We aim to process any requests for replacement or refund within 14 days of receiving them.
8.How to return products
a) You must contact us to discuss a return using the details at the end of this Policy.
b) If products are returned without first contacting us, no refund or replacement will be provided.
c) We will pay any refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase unless otherwise determined in our sole discretion.
d) Items purchased over 3 months old are not eligible for refund or replacement.
e) You must provide proof of purchase to be eligible for a refund or replacement.
9. Contact us
If you wish to speak to us about a refund or replacements, you may contact us at through our contact us section on our website.
